Frequently Asked Questions

You can calso contact us with any other questions

Is there a limit on how many Gigabytes can be used?

Our partners/providers don't have any set limits but we've seen it work well with around 200GB/month. No problem. The provider could cancel your line if it's a lot more such as 700GB/mo and it's consistent every month. This would only happen for servers


Does it throttle after a certain amount of Gigabytes have been used?

There's no particular amount of GB that triggers additional throttling. The service is subject to network management at any time in the few cases where the network is overloaded.


How does the device get connected to the internet. Is it on the go?

The device uses intermediate network providers with custom special deals. It is on the go. It's fully mobile. We adopt new technologies as soon as they become more reliable than any previous alternatives. We do not stick to any single particular technology


What are the speeds?

Speeds vary a lot depending on your location. However, we've gotten up to 85Mbps in a few locations and 10Mbps in others.


Who are your providers?

We use multiple providers depending on the area to ensure maximum coverage. We are not allowed to disclose the particular names and brands.


What do I need to do to order this service?

Just click on the link on the website to sign up and you can use any debit or credit card. Be sure to write the right address for shipping!


Is there a contract?

No, no contract! It's prepaid but with a subscription so you don't have to manually pay again. You have the signup fee (88) and the monthly fee (starting at 79) for the first month. The following months it's only the monthly fee that will be charged. No need for contracts nor credit checks.


How long does it take to arrive?

It usually takes 3-6 business days for us to prepare the hardware and then another 3-6 business days to arrive to you. It can be faster sometimes. The service starts one day after you order. This means you might receive our hardware a few days after the service started. 


How many devices can be used at once?

With this service you can connect 15 devices at once.


Can I get phone service?

Our service provides a custom technology for great, stable internet connection. It provides you with Wi-Fi. We provide no traditional phone service. However, through our partner, Google, we can provide you with a way to make and receive calls and SMS through the internet, wherever you have internet connectivity. Moreover, you get a phone number so that people can call you. You can use this service even while using another internet connection (such as your friend’s Wi-Fi). We provide an access link for this service and instructions after you order.


How long does it take to come in the mail?

It takes around 3-6 business days to prepare the order and another 2-5 to ship to your door.